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**Terms and Conditions for Dog Leash Company**
**1. Acceptance of Terms**
By using or purchasing products from American Leash Co. (hereinafter referred to as "Company," "we," "us," or "our"), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our products or services.
**2. Products**
Our products include but are not limited to dog leashes and related accessories. The descriptions and images of these products on our website are for informational purposes only, and we reserve the right to modify or discontinue any product at any time without prior notice.
**3. Ordering and Payment**
Orders placed through our website are subject to acceptance and availability. Prices are subject to change without notice. Payment is required at the time of placing an order, and we accept payment through the methods specified on our website.
**4. Shipping and Delivery**
We aim to ship orders promptly, but shipping times may vary. We are not responsible for any delays or damages caused during transit. Please allow 10-14 days for production, as some materials may need to be ordered.
**5. Returns and Exchanges**
Our return and exchange policy outlines the procedures for returning or exchanging products. Customers are responsible for return shipping costs unless the product is defective, or the return is due to an error on our part.
**6. Use of Products**
Our products are intended for use with domesticated animals only. Improper use of our products may result in injury to the animal or user. By purchasing our products, you agree to use them in accordance with the provided instructions and guidelines.
**7. Limitation of Liability**
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products.
**8. Intellectual Property**
All content, logos, and designs on our website are the property of American Leash Co. and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
**9. Changes to Terms and Conditions**
We reserve the right to update or modify these terms and conditions at any time without prior notice. The most current version will be posted on our website.
By using our products or services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions, please contact us at info@americanleashco.com.
**Return and Refund Policy for American Leash Co.**
Effective Date: January 1, 2024
Thank you for choosing American Leash Co. for your pet accessory needs! We strive to provide high-quality products and excellent customer service. Please read our return and refund policy carefully before making a purchase.
**1. Returns**
We understand that occasionally a product may not meet your expectations. If you are not satisfied with your purchase, you may return the item within 10 days from the delivery date. To be eligible for a return, the item must be unused and in the same condition as received.
**2. How to Initiate a Return**
To initiate a return, please follow these steps:
- Contact our customer service team at info@americanleashco.com.
- Pack the item securely, including all original packaging and any accessories.
- Ship the item to the address provided by our customer service team.
Customers are responsible for return shipping costs unless the return is due to a defect in the product or an error on our part.
**3. Refunds**
Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days.
**4. Exchanges**
If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement to be sent to you at no additional cost.
**5. Non-Returnable Items**
Certain items are non-returnable, including personalized or custom-made products. These items are exempt from being returned unless they arrive damaged or defective.
**6. Cancellations**
Orders may be canceled within 24 hours of placing the order. Once the order has been processed and shipped, it cannot be canceled.
**7. Changes to the Return and Refund Policy**
We reserve the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our return and refund policy, please contact us at info@americanleashco.com. We are here to assist you.
Thank you for supporting our small business!